Frequently Asked Questions for Our Travel Accessories Items

We gladly accept all major credit and debits cards, plus Apple Pay, Google Pay, Paze Wallet and PayPal.

We will only charge you sales tax if the order you place is being shipped in the state of Texas. All orders outside of the state of Texas will not be charged sales tax. Texas sales tax is 8.25%. 

Orders usually ship within 1-2 business days from the date the order is placed. 

Shipping charges vary by destination, shipping carrier, total package weight and the number of packages in your order.  We offer USPS shipping as our current shipping method. 

 No, not at this time. 

We do not ship to a PO Box #. We only deliver to a physical shipping address. 

We should be notified no later than 10 days after you receive your order should you want to return your merchandise. ALL PRODUCTS HAVE A 10 DAY MONEY BACK GUARANTEE!

Returns are accepted:
1) If you are dissatisfied with the quality of the merchandise.
2) If the merchandise is defective.

All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized. There will be a 15% restocking fee on all returned merchandise. (No restocking fee on exchanges.)
Please do not mail the merchandise back without first contacting us at support@carrawaybags.com or by calling us at 346-455-4528. All returns sent from you back to us must be sent by U.S.P.S. to our P. O. BOX Address at Carraway Bags P.O. BOX 47 Stafford, Texas 77497 (Please DO NOT use any other carrier other than U.S.P.S. when shipping returns because other carriers DO NOT deliver to P.O. Box Addresses)

Carraway Bags is not responsible for any misrepresentation of products by the manufacturer or by its distributors. Pictures and descriptions are provided by the respective manufacturer.

Exchanging Merchandise
We will accept almost all exchanges. Some reasons that will NOT ALLOW us to accept exchanges are:
1) Merchandise was ordered more than 10 days ago. (you must exchange with the manufacturer after 10 days)
2) Merchandise was mishandled (broken) by the purchaser.
3) Merchandise is used or not in a resalable condition.

Order Cancellations
1) Orders can be canceled only if the order has not yet been shipped.

Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier. 

No, not at this time. 

No, not at this time. 

All of our products carry warranties and some carry extended warranties. ALL PRODUCTS HAVE A 10 DAY MONEY BACK GUARANTEE 

We do not have a showroom at this time. In order to keep overhead low and merchandise costs even lower we have only an internet business with no showroom, but we are planning to have one in the near furture.