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Please reach us at Support@CarrawayBags.com if you cannot find an answer to your question.
We gladly accept all major credit cards for any transaction
We will only charge you sales tax if the order you place is being shipped in the state of Texas. All orders outside of the state of Texas will not be charged sales tax. Texas sales tax is 8.25%.
Orders usually ship within 1-2 business days from the date the order is placed.
No, not at this time.
We do not ship to a PO Box #. We only deliver to a physical shipping address.
Sometimes situations arise that are out of our control. Among the most common is damaged merchandise through shipping. In the case that your order, in whole or in part, is damaged by the carrier it has to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.
No, not at this time
No, not at this time
All of our products carry warranties and some carry extended warranties. ALL PRODUCTS HAVE A 15 DAY MONEY BACK GUARANTEE
We should be notified no later than 15 days after you receive your order should you want to return your merchandise. ALL PRODUCTS HAVE A 15 DAY MONEY BACK GUARANTEE!
Returns are accepted:
1) If you are dissatisfied with the quality of the merchandise. (Please Note: If you choose this option, it is your responsibility to ship the merchandise back to us. The merchandise must be in its original and saleable condition.)
2) If the merchandise is defective.
All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized. There will be a 15% restocking fee on all returned merchandise. (No restocking fee on exchanges.) Please do not mail the merchandise back without first contacting support@carrawaybags.com. Carraway Bags is not responsible for any misrepresentation of products by the manufacturer or by its distributors. Pictures and descriptions are provided by the respective manufacturer.
Exchanging Merchandise
We will accept almost all exchanges. Some reasons that will NOT ALLOW us to accept exchanges are:
1) Merchandise was ordered more than 15 days ago.
2) Merchandise was mishandled (broken) by the purchaser.
3) Merchandise is used or not in a resalable condition.
Order Cancellations
1) Orders can be canceled only if the order has not yet been shipped.
We do not have a showroom at this time. In order to keep overhead low and merchandise costs even lower we have only an internet business with no showroom, but we are planning to have one in the near furture.
Just click on the retailer's affiliate link, when done so it is redirected to that retailer's official website and from there you can browse and shop or make a purchase.
If you want to make a return, exchange or have any other issues, it must be handled from the retailer whom you purchase from (not from us at Carraway Bags) Each retailer set their own terms and policies on this matter, so make sure to read their terms and policies carefully on their website.
We at Carraway Bags do not have any access to your personal information like your identity, credit cards or order history when you make any purchase from our affiliate partner's retail websites. Our affiliate partners compensated us if you make any purchase from their affiliate links, which do not affect the price you pay.
Each retailer set their own terms and conditions on shipping options, some offers free shipping, flat rate shipping, internationally shipping, etc. so make sure to read them carefully, which should be noticed on their websites.
Each retailer accepts their own methods of payments which should be noticed on the retailer's website.